Customer Relations Management (Basic)



By teaching how CRM strategies work, and by guiding you through the principles of successful ‘businesses’ strategy..It helps to learn how to develop customer relationships through a deepened understanding of the concepts and best practices of CRM and case studies .

  • What you’ll learn
  • Customer retention
  • Customer centricity
  • Customer lifetime value
  • The meaning and application of CRM
  • Benefits of CRM to companies and consumers
  • How to implement CRM best practices
  • The importance of bonding and building loyalty with customers
  • How to build long term customer relationship