Description

By teaching how CRM strategies work, and by guiding you through the principles of successful ‘businesses’ strategy..It helps to learn how to develop customer relationships through a deepened understanding of the concepts and best practices of CRM and case studies .

• What you’ll learn
• Customer retention
• Customer centricity
• Customer lifetime value
• The meaning and application of CRM
• Benefits of CRM to companies and consumers
• How to implement CRM best practices
• The importance of bonding and building loyalty with customers
• How to build long term customer relationship